FAQ


What Are My Payment Options?

Nylon Journal accepts payments through Paypal directly though our check out system. We also accept Visa, Mastercard, Discover and American Express cards online.

What Is Your Shipping Theory?

All our orders are shipped via US First Class mail or via UPS. Transport time is from the time the order is shipped – not from the time you place your order. All in stock orders are shipped within 24 - 48 hours from when they are placed.  Nylon Journal Handprinted tights are made to order and may be shipped separately. We DO ship international! Select either the standard international or UPS Worldwide Express option at checkout. Rates differ from country to country and weight of order. You may be subject to import duties and taxes, which are assessed once the package reaches your country. Additional charges for customs clearance & delivery must be paid by the customer. We do not have control over these charges and cannot estimate what they may be. Customs policies vary widely from country to country.   Please carefully check all information you enter when placing your order online, and double check that all information is correct in the confirmation email that you will receive after your order is placed. We are not responsible for any problems arising from your providing us with incorrect information.  Domestic First Class Mail shipping on orders is $5.99!  This offer excludes international orders and other shipping options such as priority mail, express mail, etc.  Free shipping on domestic orders over $50 available during promotion only - Follow us on Twitter and Like us on Facebook for updates!

What Is Your Size Theory?

Sock Sizing is not an exact science. The majority of our styles are “One Size Fits Most.” If different sizes are available they will be included on the individual product pages. Please visit our Sizing Page for tips and information to aid your decision If you have questions regarding a specific style, please contact us at info@nylonjournal.com with your thigh and calf measurements. We would LOVE to hear from you and be happy to assist in any way possible!

Is Nylon Journal Secure?

Nylon Journal will never ask for personal information until you are on a secure page. In addition, Nylon Journal will never distribute any of its user’s information and will never add you to any mailing lists.  We are SSL certified with nsProtect; all data is encrypted to ensure safe online purchasing and for your peace of mind!  For additional information, please see our Privacy Policy or contact us at: info@nylonjournal.com

What Is Your Photo Theory?

We take all our own photos in various locations from the beach, to the park, all over Manhattan Island wherever you go, your tights and socks can go and we love to show them off. If you are interested in modeling our socks, please send us photos of you wearing our socks and tights and send them to customerpics@nylonjournal.com. We may feature YOUR photo in our Customer Gallery!!

What It The Nylon Journal Return Policy?

Please click here to view our Return Policy

Will I Receive An Order Confirmation?

Once an order is placed you will receive an Order Confirmation e-mail including the details of you order and shipping information. If you have not entered your correct e-mail address you will not receive your order confirmation e-mail. If you do not receive an e-mail within 24 hours of when your order is placed, please contact us at customerservice@nylonjournal.com and we will be happy to correct your information and forward your confirmation directly. We do not send an additional e-mail once the order has shipped unless it is a priority or overnight shipment.

Do you Offer Gift Certificates?

Yes!! We do offer gift certificates! Please click here to order Nylon Journal Gift Certificates.

How do I care for my new Printed Tights?

The best way to wash your tights is to turn them inside out. 1) Put them in a sink with warm water and a gentle detergent, shower gel or shampoo, 2) gently squeeze the tights so that the water is absorbed and the dirt comes out, 3) rinse the tights in clean water until the detergent is completely washed out 4) gently squeeze the remaining water out and hang them to dry.  The tights can be put in a washing machine on the delicate or "hand wash" cycle, but must not be put in the dryer.  Hang the tights to air dry.  We recommend hand washing in order to keep your tights in the best condition possible!  ** Please note that because of the technique used to create these amazing tights, the printed tights may be shipped separately 5 to 7 days from order date.

What are the NylonJournal Official Twitter Contest Rules?

No purchase is necessary to enter or win. A purchase will not increase your chance of winning.  The NylonJournal Twitter Giveaways (“Giveaways”) are sponsored and run by NylonJournal.com. Participation in the Giveaways constitute entrant’s full and unconditional agreement to and acceptance of these Official Rules, along with this website’s Terms of Use and Privacy Statement.
 

Giveaway Period: The Giveaways commence on the start date and end at 11:45 P.M. EST on the closing date. NylonJournal shall select one (1) winner, at random, for this giveaway period.


Eligibility: The Giveaways are open to anyone age 18 or older as of the date of entry who resides in the 50 United States, except where prohibited by law or in any state that would require advance registration of these Giveaways. All Giveaways are void in Puerto Rico and U.S. territories and possessions. You are not eligible to participate in the Giveaways if you are not located within the 50 United States. Giveaways are void where restricted or prohibited by law. Employees of Delivery Agent and their immediate families (parents, siblings, children, and spouses of each) are not eligible.


How to Enter the Twitter Giveaways:
Go to your twitter page, if you don’t have one you can start one for free
Make sure you are following NylonJournal.  That is the only way how we can notify you if you win!
Tweet out the appropriate message exactly as posted on the start date of a particular Giveaway:.  For example: Follow @NylonJournal, and RT this for a chance to win a $50 Gift Card http://tweetsw.in/1752/ #giveaway #contest 

If you’ve completed ALL 3 steps prior to the cutoff date, as set forth below, you’ve successfully entered for a chance to win the NylonJournal Twitter Giveaway Prize.  Different prizes will be selected for each Giveaway.